Customer trust is a major challenge for online shopping businesses in Myanmar, despite their provision of door-to-door delivery services and acceptance of cash payment, according to industry insiders.
An official from Zawgyi Mart Online Shopping Services said: “There is no problem with the delivery services. Delivery service groups and organisations have emerged one after another. In the past, we had to provide the delivery services. Now, delivery services are being offered in cooperation with the Myanmar Post Office. Cash settlement systems are progressing more than before. Services like 2C2P and mobile money are available. Online shoppers can pay using 2C2P at ABC stores. Currently, the major challenge is customer trust. Online shopping has become popular. But five in ten persons said they are not ok with the online shopping. Another point is that customers can return unwanted items. We have a return policy and exchange unwanted materials during the designated period if customers can give a sound reason. It is crucial.” (Courtesy of Eleven Myanmar)
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